/* ============================================================
   EASY PROJECT — Manual de Soporte
   Sistema visual heredado del universo de pantallas + marketing
   ============================================================ */
:root{
  --blue:#1453B8; --blue-deep:#0A2D6B; --blue-soft:#E6EEFB;
  --orange:#F97316; --orange-soft:#FEE9D6;
  --cream:#FAF6EE; --cream-2:#F2EBDC;
  --ink:#0F1419; --ink-2:#374151; --ink-3:#6B7280;
  --line:#E7E2D5; --green:#10B981; --red:#DC2626;
  --whats:#25D366;
}
*{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
body{background:#EAE6DC;color:var(--ink);font-family:'Manrope',sans-serif;font-size:14px;line-height:1.5;-webkit-font-smoothing:antialiased;background-image:radial-gradient(circle at 1px 1px,rgba(0,0,0,.06) 1px,transparent 0);background-size:24px 24px}
.mono{font-family:'JetBrains Mono',monospace}
a{color:inherit;text-decoration:none}
@keyframes spin{to{transform:rotate(360deg)}}

/* ===== HEADER ===== */
header.h{padding:56px 56px 36px;background:linear-gradient(180deg,var(--cream) 0%,#EAE6DC 100%);border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr auto;gap:48px;align-items:end}
header.h .brand-mini{display:flex;align-items:center;gap:10px;font-family:'Bricolage Grotesque';font-weight:800;font-size:18px;letter-spacing:-0.02em;margin-bottom:24px}
header.h .brand-mini .d{color:var(--orange)}
.eyebrow{font-family:'JetBrains Mono';font-size:12px;letter-spacing:.1em;text-transform:uppercase;color:var(--ink-3);margin-bottom:10px}
header.h h1{font-family:'Bricolage Grotesque';font-weight:800;font-size:60px;letter-spacing:-0.03em;line-height:0.92}
header.h h1 .o{color:var(--orange)}
header.h .meta{font-family:'JetBrains Mono';font-size:12px;color:var(--ink-3);line-height:1.7;text-align:right}

/* dual-audience legend in header */
.aud-legend{display:flex;gap:10px;margin-top:22px;flex-wrap:wrap}
.aud-pill{display:inline-flex;align-items:center;gap:8px;background:white;border:1px solid var(--line);border-radius:999px;padding:7px 13px;font-size:11px;font-weight:600}
.aud-pill .swatch{width:10px;height:10px;border-radius:3px;flex-shrink:0}
.aud-pill .swatch.user{background:var(--orange)}
.aud-pill .swatch.agent{background:var(--ink)}

/* ===== STICKY TAB NAV ===== */
.nav-wrap{position:sticky;top:0;z-index:100;background:rgba(234,230,220,.9);backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.tab-nav{display:flex;gap:8px;padding:14px 56px;flex-wrap:wrap;max-width:1700px;margin:0 auto}
.tab-btn{padding:10px 18px;background:white;border:1px solid var(--line);border-radius:999px;font-weight:600;font-size:13px;cursor:pointer;transition:all .18s;font-family:'Bricolage Grotesque';display:inline-flex;align-items:center;gap:7px;white-space:nowrap}
.tab-btn .ic{font-size:13px}
.tab-btn.active{background:var(--ink);color:white;border-color:var(--ink)}
.tab-btn:hover:not(.active){border-color:var(--ink);background:var(--cream-2)}

/* ===== CANVAS / SECTIONS ===== */
.canvas{padding:48px 56px 120px;max-width:1320px;margin:0 auto}
.section{display:none}
.section.active{display:block;animation:fadeIn .3s ease}
@keyframes fadeIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}

.section-head{display:flex;align-items:baseline;gap:24px;padding-bottom:20px;border-bottom:1.5px solid var(--line);margin-bottom:32px;flex-wrap:wrap}
.section-num{font-family:'JetBrains Mono';font-size:13px;color:var(--orange);font-weight:700;letter-spacing:.08em}
.section-title{font-family:'Bricolage Grotesque';font-weight:700;font-size:34px;letter-spacing:-0.02em}
.section-count{font-family:'JetBrains Mono';font-size:12px;color:var(--ink-3);background:white;border:1px solid var(--line);padding:6px 12px;border-radius:999px;font-weight:600;margin-left:auto}
.section-intro{font-size:15px;color:var(--ink-2);line-height:1.6;max-width:760px;margin-bottom:32px;text-wrap:pretty}

.subhead{font-family:'Bricolage Grotesque';font-weight:700;font-size:20px;letter-spacing:-0.015em;margin:40px 0 18px;display:flex;align-items:center;gap:12px}
.subhead .flow-badge{font-family:'JetBrains Mono';font-size:11px;font-weight:700;color:var(--orange);background:var(--orange-soft);padding:4px 10px;border-radius:8px;letter-spacing:.04em}

/* ===== AUDIENCE TAGS ===== */
.tag{display:inline-flex;align-items:center;gap:5px;font-family:'JetBrains Mono';font-size:10px;font-weight:700;letter-spacing:.04em;padding:3px 8px;border-radius:6px;text-transform:uppercase}
.tag.user{background:var(--orange-soft);color:#C2410C}
.tag.agent{background:var(--ink);color:var(--cream)}

/* ===== STEP CARDS ===== */
.step-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:20px;margin-bottom:24px}
.step-card{background:white;border:1px solid var(--line);border-radius:14px;padding:22px;transition:all .2s}
.step-card:hover{border-color:var(--orange);box-shadow:0 8px 24px rgba(249,115,22,.1)}
.step-card .step-num{display:inline-flex;align-items:center;justify-content:center;min-width:36px;height:36px;padding:0 10px;background:var(--orange);color:white;border-radius:999px;font-family:'Bricolage Grotesque';font-weight:800;font-size:15px;margin-bottom:12px}
.step-card h3{font-family:'Bricolage Grotesque';font-weight:700;font-size:16px;margin:10px 0 8px;letter-spacing:-0.01em}
.step-card p{font-size:13px;color:var(--ink-2);line-height:1.6}
.step-card .hint{margin-top:14px;padding:10px 12px;background:var(--orange-soft);border-left:3px solid var(--orange);border-radius:0 6px 6px 0;font-size:12px;color:var(--ink);line-height:1.5}
.step-card .agent-note{margin-top:10px;padding:10px 12px;background:#11141A;color:#E8E4D8;border-radius:8px;font-size:11.5px;line-height:1.5;font-family:'JetBrains Mono'}
.step-card .agent-note b{color:var(--orange)}

/* ===== STEP + PHONE LAYOUT ===== */
.flow-block{display:grid;grid-template-columns:300px 1fr;gap:36px;align-items:start;margin-bottom:44px;padding-bottom:44px;border-bottom:1px dashed rgba(0,0,0,.14)}
.flow-block:last-child{border-bottom:none}
.flow-block .phone-col{display:flex;flex-direction:column;gap:10px}
.flow-block .steps-col{display:flex;flex-direction:column;gap:14px}
@media(max-width:860px){.flow-block{grid-template-columns:1fr;gap:24px}.flow-block .phone-col{max-width:300px}}

.step-line{display:flex;gap:14px;align-items:flex-start}
.step-line .dot{min-width:28px;height:28px;border-radius:999px;background:var(--ink);color:var(--cream);display:grid;place-items:center;font-family:'Bricolage Grotesque';font-weight:800;font-size:13px;flex-shrink:0}
.step-line .st-body .tt{font-weight:700;font-size:14px;letter-spacing:-0.01em}
.step-line .st-body .ds{font-size:12.5px;color:var(--ink-2);line-height:1.55;margin-top:3px;text-wrap:pretty}
.step-line .st-body .ds .hl{background:var(--orange-soft);padding:1px 6px;border-radius:5px;color:#C2410C;font-weight:600}

/* ===== PHONE MOCKUP ===== */
.pn-tag{display:flex;align-items:center;gap:10px;font-family:'JetBrains Mono';font-size:11px;color:var(--ink-3);letter-spacing:.05em;font-weight:600;margin-bottom:2px}
.pn-tag .num{background:var(--ink);color:var(--cream);padding:3px 8px;border-radius:6px;font-weight:700;letter-spacing:0}
.pn-tag .label{color:var(--ink);font-family:'Manrope';font-weight:700;font-size:13px;letter-spacing:0}
.phone{width:100%;max-width:300px;aspect-ratio:9 / 19;background:#0F1419;border-radius:42px;padding:9px;box-shadow:0 20px 44px rgba(15,20,25,.14),0 6px 16px rgba(20,83,184,.06);position:relative;margin:0 auto}
.phone-scr{width:100%;height:100%;background:var(--cream);border-radius:33px;overflow:hidden;position:relative;display:flex;flex-direction:column}
.notch{position:absolute;top:6px;left:50%;transform:translateX(-50%);width:104px;height:25px;background:#0F1419;border-radius:0 0 15px 15px;z-index:5}
.home-bar{position:absolute;bottom:7px;left:50%;transform:translateX(-50%);width:104px;height:4px;background:#0F1419;border-radius:2px;z-index:5;opacity:.35}
.ph-stat{padding:13px 22px 4px;display:flex;justify-content:space-between;font-size:12px;font-weight:700;color:var(--ink)}
.ph-stat.light{color:white}
.ph-stat .ic{display:flex;gap:5px;align-items:center}
.b{flex:1;display:flex;flex-direction:column;overflow:hidden}

/* screen mini header */
.hdr{padding:12px 18px 8px;display:flex;align-items:center;gap:10px;background:white;border-bottom:1px solid var(--line)}
.hdr .back{width:30px;height:30px;border-radius:50%;background:var(--cream);display:grid;place-items:center;font-size:15px}
.hdr .ttl{font-family:'Bricolage Grotesque';font-weight:700;font-size:15px;letter-spacing:-0.01em}
.hdr .sub{font-size:10px;color:var(--ink-3);font-family:'JetBrains Mono';margin-top:1px}
.hdr .right{margin-left:auto;font-size:10px;font-family:'JetBrains Mono';color:var(--ink-3);font-weight:600}
.progress{height:3px;background:var(--line);position:relative}
.progress .fill{height:100%;background:var(--orange)}

/* chips */
.chip{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:999px;font-size:9px;font-weight:700;font-family:'JetBrains Mono';letter-spacing:.04em}
.chip::before{content:"";width:5px;height:5px;border-radius:50%;background:currentColor}
.chip.pending{background:#FEF3C7;color:#92400E}
.chip.approved{background:#D1FAE5;color:#065F46}
.chip.sent{background:var(--blue-soft);color:var(--blue-deep)}
.chip.draft{background:#F3F4F6;color:#374151}
.chip.error{background:#FEE2E2;color:#991B1B}

/* buttons (in-phone) */
.btn{padding:11px;border-radius:11px;text-align:center;font-weight:700;font-size:12px}
.btn-pri{background:var(--orange);color:white;box-shadow:0 6px 14px rgba(249,115,22,.28)}
.btn-blue{background:var(--blue);color:white}
.btn-ink{background:var(--ink);color:var(--cream)}
.btn-gh{background:transparent;color:var(--ink);border:1px solid var(--ink)}
.btn-soft{background:var(--cream);color:var(--ink);border:1px solid var(--line)}
.btn-green{background:var(--green);color:white;box-shadow:0 6px 14px rgba(16,185,129,.28)}

/* card / rows */
.card{background:white;border:1px solid var(--line);border-radius:12px;padding:11px}
.card-row{display:flex;justify-content:space-between;align-items:center;gap:10px}
.card .nm{font-weight:700;font-size:11px}
.card .meta{font-size:9px;color:var(--ink-3);margin-top:2px;font-family:'JetBrains Mono'}
.card .pr{font-family:'JetBrains Mono';font-weight:700;font-size:12px}

/* avatars */
.av{width:32px;height:32px;border-radius:50%;color:white;display:grid;place-items:center;font-weight:700;font-size:11px;flex-shrink:0;font-family:'Bricolage Grotesque';letter-spacing:-0.01em}
.av.a1{background:linear-gradient(135deg,#1453B8,#F97316)}
.av.a4{background:linear-gradient(135deg,#A78BFA,#7C3AED)}
.av.sm{width:24px;height:24px;font-size:9px}
.av.lg{width:44px;height:44px;font-size:15px}
.av.xl{width:60px;height:60px;font-size:20px}

/* content holders inside screens */
.pad{padding:14px 18px}
.gtitle{font-family:'JetBrains Mono';font-size:9px;color:var(--ink-3);font-weight:700;letter-spacing:.06em;text-transform:uppercase}
.input{padding:11px 12px;background:var(--cream);border:1px solid var(--line);border-radius:10px;font-size:11px;color:var(--ink-3);display:flex;align-items:center;gap:8px}
.input.solid{background:white}
.input.focus{border-color:var(--orange);background:white}
.col-flex{display:flex;flex-direction:column;gap:5px}
.row-flex{display:flex;align-items:center;gap:8px}
.scroll-y{overflow-y:auto}
.grow{flex:1}

/* login screen */
.sc-login{flex:1;background:linear-gradient(180deg,#1453B8 0%,#0A2D6B 100%);color:white;padding:22px 22px 16px;display:flex;flex-direction:column}
.sc-login .mk{display:flex;align-items:center;gap:8px;font-family:'Bricolage Grotesque';font-weight:800;font-size:15px;letter-spacing:-0.02em}
.sc-login .mk .d{color:var(--orange)}
.sc-login h1{font-family:'Bricolage Grotesque';font-weight:800;font-size:28px;letter-spacing:-0.025em;line-height:1;margin-top:auto}
.sc-login h1 .o{color:var(--orange)}
.sc-login p{margin-top:8px;font-size:11px;color:rgba(255,255,255,.7);line-height:1.4}
.sc-login .frm{margin-top:20px;display:flex;flex-direction:column;gap:8px}
.sc-login .inp{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.15);border-radius:10px;padding:11px;font-size:11px;color:white;display:flex;align-items:center;gap:8px}
.sc-login .inp.focus{border-color:var(--orange);background:rgba(255,255,255,.12)}
.sc-login .placeholder{color:rgba(255,255,255,.5)}
.sc-login .btn-cta{background:var(--orange);color:white;border-radius:10px;padding:12px;text-align:center;font-weight:700;font-size:12px;margin-top:4px;box-shadow:0 6px 16px rgba(249,115,22,.4)}
.sc-login .or{text-align:center;font-size:9px;color:rgba(255,255,255,.5);margin:4px 0;letter-spacing:.08em;font-family:'JetBrains Mono'}
.sc-login .btn-gh-l{border:1px solid rgba(255,255,255,.2);color:white;border-radius:10px;padding:11px;text-align:center;font-weight:600;font-size:11px;display:flex;align-items:center;justify-content:center;gap:8px}
.sc-login .foot{text-align:center;font-size:10px;color:rgba(255,255,255,.5);margin-top:14px}
.sc-login .foot a{color:var(--orange);font-weight:600}

/* centered scenes */
.center-scene{flex:1;display:flex;flex-direction:column;justify-content:center;align-items:center;padding:18px;text-align:center;gap:14px}
.center-scene .icon{width:80px;height:80px;border-radius:50%;display:grid;place-items:center}
.center-scene .icon.green{background:rgba(16,185,129,.15);color:var(--green)}
.center-scene .icon.red{background:rgba(220,38,38,.12);color:var(--red)}
.center-scene .icon.blue{background:var(--blue-soft);color:var(--blue)}
.center-scene h2{font-family:'Bricolage Grotesque';font-weight:800;font-size:19px;letter-spacing:-0.02em;line-height:1.1}
.center-scene p{font-size:11px;color:var(--ink-3);line-height:1.4;max-width:220px}

/* otp */
.otp-boxes{display:flex;gap:6px;justify-content:center}
.otp-box{width:34px;height:44px;border:2px solid var(--line);border-radius:10px;display:grid;place-items:center;font-family:'JetBrains Mono';font-weight:700;font-size:18px;color:var(--ink)}
.otp-box.active{border-color:var(--orange);background:var(--orange-soft);color:var(--orange)}
.otp-box.next{border-color:var(--ink-3)}

/* menu items */
.menu-item{display:flex;align-items:center;gap:12px;padding:12px 13px;background:white;border:1px solid var(--line);border-radius:12px}
.menu-item .mi-ic{width:34px;height:34px;border-radius:10px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:14px;flex-shrink:0;font-weight:700}
.menu-item.or .mi-ic{background:var(--orange-soft);color:var(--orange)}
.menu-item .mi-tt{font-weight:700;font-size:12px}
.menu-item .mi-sb{font-size:9px;color:var(--ink-3);margin-top:1px;font-family:'JetBrains Mono'}
.menu-item .arr{margin-left:auto;color:var(--ink-3);font-size:14px}

/* hero stat / kpis */
.hero-stat{background:linear-gradient(135deg,#1453B8,#0A2D6B);color:white;border-radius:14px;padding:14px;position:relative;overflow:hidden}
.hero-stat::before{content:"";position:absolute;top:-30px;right:-30px;width:120px;height:120px;background:radial-gradient(circle,var(--orange),transparent 70%);opacity:.35}
.hero-stat .lbl{font-size:9px;font-family:'JetBrains Mono';opacity:.7;letter-spacing:.06em}
.hero-stat .amt{font-family:'Bricolage Grotesque';font-weight:800;font-size:26px;line-height:1;letter-spacing:-0.025em;margin-top:6px}
.hero-stat .delta{display:inline-block;margin-top:8px;padding:3px 8px;background:rgba(16,185,129,.25);border:1px solid rgba(16,185,129,.4);border-radius:999px;font-size:9px;color:#86EFAC;font-weight:700}
.kpis-mini{display:grid;grid-template-columns:repeat(3,1fr);gap:5px}
.kpi-mini{background:white;border:1px solid var(--line);border-radius:10px;padding:8px}
.kpi-mini .lbl{font-size:8px;color:var(--ink-3);font-family:'JetBrains Mono';letter-spacing:.03em}
.kpi-mini .v{font-family:'Bricolage Grotesque';font-weight:800;font-size:15px;letter-spacing:-0.015em;margin-top:3px}
.kpi-mini .v.o{color:var(--orange)}
.kpi-mini .v.g{color:var(--green)}

/* green hero */
.green-hero{background:linear-gradient(135deg,var(--green),#059669);color:white;border-radius:14px;padding:16px;text-align:center}
.green-hero .sb{margin-top:6px;font-size:10px;opacity:.85}

/* task row */
.task-row{display:flex;gap:10px;align-items:center;padding:10px;background:white;border:1px solid var(--line);border-radius:12px}
.task-row .body .tt{font-weight:700;font-size:11px}
.task-row .body .det{font-size:9px;color:var(--ink-3);margin-top:1px;font-family:'JetBrains Mono'}

/* cfdi rows */
.cfdi-rows{margin:0;background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden}
.cfdi-rows .cr{display:flex;justify-content:space-between;padding:7px 10px;font-family:'JetBrains Mono';font-size:10px}
.cfdi-rows .cr + .cr{border-top:1px solid var(--line)}
.cfdi-rows .cr .k{color:var(--ink-3)}
.cfdi-rows .cr .v{font-weight:700}
.cfdi-rows .cr.total{background:var(--ink);color:white}
.cfdi-rows .cr.total .k{color:rgba(255,255,255,.7)}
.cfdi-rows .cr.total .v{color:var(--orange);font-family:'Bricolage Grotesque';font-weight:800;font-size:13px}

/* photo grid */
.photo-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:4px}
.photo-grid .ph{aspect-ratio:1;border-radius:8px}
.photo-grid .ph.p1{background:linear-gradient(135deg,#9CA3AF,#6B7280)}
.photo-grid .ph.p2{background:linear-gradient(135deg,#FBD2A6,#D97706)}
.photo-grid .ph.p3{background:linear-gradient(135deg,#BFD6F5,#1453B8)}
.photo-grid .ph.p5{background:linear-gradient(135deg,#FEE9D6,#F97316)}
.photo-grid .ph.p7{background:linear-gradient(135deg,#34D399,#059669)}
.photo-grid .ph.more{background:var(--ink);color:white;display:grid;place-items:center;font-family:'Bricolage Grotesque';font-weight:700;font-size:11px}

/* tabbar */
.tabbar{height:54px;background:white;border-top:1px solid var(--line);display:flex;justify-content:space-around;align-items:center;padding:0 6px}
.tab{display:flex;flex-direction:column;align-items:center;gap:2px;color:var(--ink-3);font-size:9px;font-weight:600}
.tab.active{color:var(--blue)}
.tab svg{width:18px;height:18px;stroke-width:2;fill:none;stroke:currentColor}

/* ===== TROUBLESHOOTING / ERRORS ===== */
.error-section{background:var(--cream-2);border:1px solid var(--line);border-radius:16px;padding:22px;margin-bottom:20px}
.error-section h4{font-family:'Bricolage Grotesque';font-weight:700;font-size:17px;margin-bottom:16px;display:flex;align-items:center;gap:10px}
.error-section h4 .badge{font-size:11px;font-family:'JetBrains Mono';font-weight:700;color:var(--ink-3);margin-left:auto}
.error-item{background:white;border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:10px;display:grid;grid-template-columns:auto 1fr;gap:14px}
.error-item:last-child{margin-bottom:0}
.error-item .icon{width:34px;height:34px;background:#FEE2E2;color:var(--red);border-radius:10px;display:grid;place-items:center;flex-shrink:0;font-weight:800;font-size:15px}
.error-item .content{min-width:0}
.error-item .problem{font-weight:700;font-size:14px;margin-bottom:6px;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.error-item .solution{font-size:13px;color:var(--ink-2);line-height:1.6;text-wrap:pretty}
.error-item .solution b{color:var(--ink)}
.error-item .agent-line{margin-top:10px;padding:10px 12px;background:#11141A;color:#E8E4D8;border-radius:8px;font-size:12px;line-height:1.5;font-family:'JetBrains Mono'}
.error-item .agent-line b{color:var(--orange)}

/* severity */
.sev{font-family:'JetBrains Mono';font-size:9px;font-weight:700;padding:3px 8px;border-radius:6px;letter-spacing:.04em;text-transform:uppercase}
.sev.low{background:#D1FAE5;color:#065F46}
.sev.mid{background:#FEF3C7;color:#92400E}
.sev.high{background:#FEE2E2;color:#991B1B}

/* ===== CFDI CODE CATALOG ===== */
.cfdi-filter{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px;align-items:center}
.cfdi-search{flex:1;min-width:200px;display:flex;align-items:center;gap:10px;background:white;border:1px solid var(--line);border-radius:12px;padding:12px 16px}
.cfdi-search input{border:none;outline:none;background:transparent;font-family:'JetBrains Mono';font-size:13px;color:var(--ink);width:100%}
.cfdi-search input::placeholder{color:var(--ink-3)}
.cfdi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(340px,1fr));gap:14px}
.code-card{background:white;border:1px solid var(--line);border-radius:14px;padding:18px;transition:all .18s}
.code-card:hover{border-color:var(--ink);box-shadow:0 6px 20px rgba(15,20,25,.07)}
.code-card .ch{display:flex;align-items:center;gap:10px;margin-bottom:12px}
.code-card .ccode{font-family:'JetBrains Mono';font-weight:700;font-size:15px;color:var(--ink);background:var(--cream-2);border:1px solid var(--line);padding:4px 10px;border-radius:8px}
.code-card h5{font-family:'Bricolage Grotesque';font-weight:700;font-size:14px;letter-spacing:-0.01em;margin-bottom:6px}
.code-card .means{font-size:12.5px;color:var(--ink-2);line-height:1.55;margin-bottom:12px}
.code-card .fix{font-size:12.5px;color:var(--ink);line-height:1.6;background:var(--cream);border-left:3px solid var(--green);border-radius:0 8px 8px 0;padding:11px 13px}
.code-card .fix b{font-family:'JetBrains Mono';font-size:10px;color:var(--green);display:block;margin-bottom:4px;letter-spacing:.04em}
.cfdi-empty{padding:40px;text-align:center;color:var(--ink-3);font-family:'JetBrains Mono';font-size:13px;display:none}

/* ===== INTERACTIVE DIAGNOSTIC ===== */
.diag{background:white;border:1px solid var(--line);border-radius:20px;padding:32px;max-width:820px;margin:0 auto;box-shadow:0 12px 40px rgba(15,20,25,.06)}
.diag-bread{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:24px;font-family:'JetBrains Mono';font-size:11px;color:var(--ink-3);min-height:20px}
.diag-bread .crumb{cursor:pointer;color:var(--blue);font-weight:600}
.diag-bread .crumb:hover{text-decoration:underline}
.diag-bread .sep{opacity:.5}
.diag-q{font-family:'Bricolage Grotesque';font-weight:700;font-size:24px;letter-spacing:-0.02em;line-height:1.15;margin-bottom:8px;text-wrap:balance}
.diag-sub{font-size:14px;color:var(--ink-3);margin-bottom:24px;line-height:1.5}
.diag-opts{display:flex;flex-direction:column;gap:10px}
.diag-opt{display:flex;align-items:center;gap:14px;padding:16px 18px;background:var(--cream);border:1px solid var(--line);border-radius:14px;cursor:pointer;transition:all .16s;text-align:left;font-family:inherit;font-size:15px;color:var(--ink);font-weight:600}
.diag-opt:hover{border-color:var(--orange);background:white;transform:translateX(4px);box-shadow:0 6px 18px rgba(249,115,22,.1)}
.diag-opt .opt-ic{width:38px;height:38px;border-radius:11px;background:var(--orange-soft);color:var(--orange);display:grid;place-items:center;flex-shrink:0;font-size:18px;font-weight:800}
.diag-opt .opt-arrow{margin-left:auto;color:var(--ink-3);font-size:18px}
/* diagnostic solution leaf */
.diag-leaf .leaf-head{display:flex;align-items:center;gap:14px;margin-bottom:18px}
.diag-leaf .leaf-ic{width:54px;height:54px;border-radius:16px;display:grid;place-items:center;flex-shrink:0;font-size:26px}
.diag-leaf .leaf-ic.fix{background:rgba(16,185,129,.14);color:var(--green)}
.diag-leaf .leaf-ic.escal{background:#FEE2E2;color:var(--red)}
.diag-leaf h3{font-family:'Bricolage Grotesque';font-weight:800;font-size:22px;letter-spacing:-0.02em;line-height:1.1}
.diag-leaf .leaf-steps{list-style:none;display:flex;flex-direction:column;gap:12px;margin:8px 0 20px}
.diag-leaf .leaf-steps li{display:flex;gap:12px;align-items:flex-start;font-size:14px;color:var(--ink-2);line-height:1.55}
.diag-leaf .leaf-steps li .n{min-width:26px;height:26px;border-radius:999px;background:var(--ink);color:var(--cream);display:grid;place-items:center;font-family:'Bricolage Grotesque';font-weight:800;font-size:12px;flex-shrink:0}
.diag-leaf .leaf-steps li b{color:var(--ink)}
.diag-script{background:var(--blue-soft);border:1px solid #BFD6F5;border-radius:14px;padding:16px 18px;margin-bottom:18px}
.diag-script .sl{font-family:'JetBrains Mono';font-size:10px;font-weight:700;color:var(--blue);letter-spacing:.05em;margin-bottom:8px;display:flex;align-items:center;gap:8px}
.diag-script p{font-size:14px;color:var(--blue-deep);line-height:1.6;font-style:italic}
.diag-restart{display:inline-flex;align-items:center;gap:8px;margin-top:4px;padding:11px 18px;background:var(--ink);color:white;border:none;border-radius:11px;font-family:inherit;font-weight:700;font-size:13px;cursor:pointer}
.diag-restart:hover{opacity:.9}

/* ===== FAQ ===== */
.faq-item{background:white;border:1px solid var(--line);border-radius:14px;margin-bottom:10px;overflow:hidden}
.faq-question{padding:18px 20px;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:16px;font-weight:700;font-size:15px;transition:background .2s;user-select:none;font-family:'Bricolage Grotesque';letter-spacing:-0.01em}
.faq-question:hover{background:var(--cream-2)}
.faq-question .toggle{min-width:24px;height:24px;border:2px solid var(--ink-3);border-radius:50%;display:grid;place-items:center;font-size:14px;font-weight:700;transition:transform .25s;flex-shrink:0}
.faq-item.open .faq-question{background:var(--blue-soft)}
.faq-item.open .toggle{transform:rotate(45deg);border-color:var(--blue);color:var(--blue)}
.faq-answer{display:none;padding:18px 20px;border-top:1px solid var(--line);background:var(--cream);font-size:14px;color:var(--ink-2);line-height:1.65;text-wrap:pretty}
.faq-item.open .faq-answer{display:block}
.faq-answer b{color:var(--ink)}
.faq-answer .agent-line{margin-top:12px;padding:11px 13px;background:#11141A;color:#E8E4D8;border-radius:8px;font-size:12.5px;line-height:1.55;font-family:'JetBrains Mono'}
.faq-answer .agent-line b{color:var(--orange)}

/* ===== GUION / SCRIPTS ===== */
.script-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:16px}
.script-card{background:white;border:1px solid var(--line);border-radius:16px;padding:20px;display:flex;flex-direction:column;gap:14px}
.script-card .sc-head{display:flex;align-items:center;gap:12px}
.script-card .sc-ic{width:40px;height:40px;border-radius:12px;background:var(--blue-soft);color:var(--blue);display:grid;place-items:center;font-size:18px;flex-shrink:0}
.script-card h5{font-family:'Bricolage Grotesque';font-weight:700;font-size:16px;letter-spacing:-0.01em}
.script-card .sc-sub{font-size:11px;color:var(--ink-3);font-family:'JetBrains Mono';margin-top:1px}
.bubble{background:var(--cream);border:1px solid var(--line);border-radius:14px;border-top-left-radius:4px;padding:14px 16px;font-size:14px;line-height:1.6;color:var(--ink);position:relative;text-wrap:pretty}
.bubble.dont{background:#FEF2F2;border-color:#FCA5A5;border-top-left-radius:14px;border-top-right-radius:4px}
.bubble .b-lbl{font-family:'JetBrains Mono';font-size:9px;font-weight:700;letter-spacing:.06em;display:block;margin-bottom:6px}
.bubble.say .b-lbl{color:var(--green)}
.bubble.dont .b-lbl{color:var(--red)}
.copy-btn{align-self:flex-start;display:inline-flex;align-items:center;gap:7px;padding:9px 14px;background:var(--ink);color:white;border:none;border-radius:9px;font-family:'JetBrains Mono';font-size:11px;font-weight:600;cursor:pointer;transition:all .15s}
.copy-btn:hover{background:var(--blue)}
.copy-btn.copied{background:var(--green)}

/* ===== QUICK REF TABLES ===== */
.quick-ref-table{width:100%;border-collapse:collapse;background:white;border:1px solid var(--line);border-radius:14px;overflow:hidden;margin-bottom:28px}
.quick-ref-table th{background:var(--ink);color:white;padding:13px 14px;text-align:left;font-weight:700;font-size:11px;font-family:'JetBrains Mono';letter-spacing:.05em;text-transform:uppercase}
.quick-ref-table td{padding:13px 14px;border-top:1px solid var(--line);font-size:13px;vertical-align:top}
.quick-ref-table tr:hover td{background:var(--cream-2)}
.quick-ref-table .key{font-family:'Bricolage Grotesque';font-weight:700;color:var(--blue);white-space:nowrap}
.quick-ref-table .value{color:var(--ink-2)}
.quick-ref-table .mono{font-family:'JetBrains Mono';font-size:12px}

/* ===== CONTACT / ESCALATION ===== */
.contact-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:20px;margin-bottom:28px}
@media(max-width:760px){.contact-grid{grid-template-columns:1fr}}
.contact-card{background:white;border:1px solid var(--line);border-radius:16px;padding:24px}
.contact-card.dark{background:var(--ink);color:var(--cream)}
.contact-card h4{font-family:'Bricolage Grotesque';font-weight:700;font-size:18px;letter-spacing:-0.015em;margin-bottom:18px}
.contact-card.dark h4{color:white}
.contact-row{display:flex;align-items:center;gap:14px;padding:12px 0;border-bottom:1px solid var(--line)}
.contact-card.dark .contact-row{border-color:rgba(255,255,255,.1)}
.contact-row:last-child{border-bottom:none}
.contact-row .cr-ic{width:38px;height:38px;border-radius:11px;background:var(--orange-soft);color:var(--orange);display:grid;place-items:center;font-size:16px;flex-shrink:0}
.contact-card.dark .cr-ic{background:rgba(249,115,22,.2)}
.contact-row .cr-lbl{font-size:11px;color:var(--ink-3);font-family:'JetBrains Mono';letter-spacing:.03em}
.contact-card.dark .cr-lbl{color:rgba(255,255,255,.55)}
.contact-row .cr-val{font-weight:700;font-size:14px;margin-top:2px}
.placeholder-val{font-family:'JetBrains Mono';color:var(--ink-3);background:repeating-linear-gradient(135deg,transparent 0 6px,rgba(0,0,0,.04) 6px 12px);padding:2px 8px;border-radius:5px;font-size:12px}
.contact-card.dark .placeholder-val{color:rgba(255,255,255,.5);background:repeating-linear-gradient(135deg,transparent 0 6px,rgba(255,255,255,.06) 6px 12px)}

/* escalation ladder */
.ladder{display:flex;flex-direction:column;gap:0}
.ladder-step{display:grid;grid-template-columns:auto 1fr;gap:16px;padding:16px 0;border-bottom:1px solid var(--line)}
.ladder-step:last-child{border-bottom:none}
.ladder-step .lvl{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;font-family:'Bricolage Grotesque';font-weight:800;font-size:16px;flex-shrink:0;color:white}
.ladder-step .lvl.n1{background:var(--green)}
.ladder-step .lvl.n2{background:var(--orange)}
.ladder-step .lvl.n3{background:var(--red)}
.ladder-step .ls-tt{font-weight:700;font-size:14px;letter-spacing:-0.01em}
.ladder-step .ls-ds{font-size:12.5px;color:var(--ink-2);line-height:1.55;margin-top:3px}
.ladder-step .ls-meta{font-family:'JetBrains Mono';font-size:10px;color:var(--ink-3);margin-top:5px}

/* generic callout */
.callout{display:flex;gap:14px;background:var(--blue-soft);border:1px solid #BFD6F5;border-radius:14px;padding:16px 18px;margin-bottom:24px}
.callout .co-ic{width:32px;height:32px;background:var(--blue);color:white;border-radius:9px;display:grid;place-items:center;font-size:15px;flex-shrink:0}
.callout .co-tx{font-size:13.5px;color:var(--blue-deep);line-height:1.6}
.callout .co-tx b{font-weight:700}
.callout.warn{background:#FEF3C7;border-color:#FCD34D}
.callout.warn .co-ic{background:#92400E}
.callout.warn .co-tx{color:#78350F}

/* checklist */
.checklist{background:white;border:1px solid var(--line);border-radius:14px;padding:8px 18px}
.checklist-item{display:flex;gap:12px;align-items:flex-start;padding:13px 0;border-bottom:1px solid var(--line);cursor:pointer}
.checklist-item:last-child{border:none}
.checklist-item .checkbox{width:20px;height:20px;border:2px solid var(--line);border-radius:6px;flex-shrink:0;margin-top:1px;display:grid;place-items:center;color:white;font-size:12px;transition:all .15s}
.checklist-item.done .checkbox{background:var(--green);border-color:var(--green)}
.checklist-item span{font-size:14px;color:var(--ink-2);transition:all .15s}
.checklist-item.done span{color:var(--ink-3);text-decoration:line-through}

/* footer */
footer.f{padding:44px 56px;background:var(--ink);color:rgba(255,255,255,.55);font-size:12px;text-align:center;font-family:'JetBrains Mono';letter-spacing:.06em;line-height:1.8}
footer.f .d{color:var(--orange)}

@media(max-width:768px){
  header.h{grid-template-columns:1fr;gap:20px;padding:32px 20px}
  header.h h1{font-size:38px}
  header.h .meta{text-align:left}
  .tab-nav{padding:12px 20px}
  .canvas{padding:32px 20px 80px}
  .section-title{font-size:26px}
  .diag{padding:22px}
  .diag-q{font-size:20px}
}